MikeCruz's picture

Dear all

We have ARIS 10 Architect client, which has worked without problem, until for some reason the Production
administrator user recived this message "User 'administrator' has no the required license for using: ARIS
Designer or ARIS Architect." See the image 

    Actually our Architech installation is in a remote server and we did try the following actions

    - Delete the Aris Architech license from ARIS Connect 

    - Reload the .xml license files 

    - Stop the ARIS runnables with stopall at the ACC 

    - Start ARIS runnables with startall at the ACC

After this the message error still remains

    In fact we have an alternal quality assurance environment where the same Architect license is
working fine.

So I decided to write here and ask for help or some ideas.