Nicole Johann's picture

Location: Darmstadt (Hessen/Germany)

Global Support Services provides fast, agile and proactive customer support, including Digital Business Platform (DBP) and Internet of Things Analytics (IoT). The division provides 24/7 support to a variety of large multinational companies. The main goal is high customer satisfaction.


As part of the Global Support Team, Global Support Consultants are a primary interface to Software AG's customers with product issues. We are currently looking for candidates (m/f) for a position in the DBP and IoT product lines.



  • Provide professional, courteous and prompt technical support to customers and internal staff with the goal to achieve highest level of customer satisfaction
  • Independently conduct analysis and research of complex technical customer problems
  • find solutions for advanced complex problems
  • Demonstrate initiative and aptitude to acquiring product skills on SAG product(s) and platforms, along with supporting technologies. Develop product experience by installing, testing and using software products and attending formal and informal classes
  • Help improve self-service by publishing technical articles to the customer knowledgebase.
  • Setup reference environments to reproduce problem as needed
  • Provide after-hours coverage as required



  • You have a Bachelor’s or a higher degree in Computer Science or a related field
  • You are a problem solver, the more challenging the better!
  • Typically you would have 2-5 years of relevant industry experience
  • Your experience in a customer service or support role will be a plus (e.g. Help Desk, direct end user contact or support
  • You are a team player and enjoy working in a fun, but challenging environment that offers many opportunities to strengthen your technical skills through a generous training program
  • You are proficient in German and English



  • One year or longer experience in object oriented programming, e.g. JAVA, C++, Python,  etc.
  • Knowledge of Database (Oracle, MySQL, etc.), NoSQL Database, etc. a plus
  • Knowledge of UNIX/Linux a plus
  • Strong time management, and prioritization skills
  • Knowledge of Software AG products a strong plus
  • Excellent interpersonal and written communications skills
  • Capable diagnostic and debugging skills, particularly ability to analyze java thread dumps, Heap Dumps, etc. a strong plus


Please submit your detailed application by using our online procedure including a possible starting date and your salaray expectations. Your application should contain a short cover letter, a curriculum vitae in tabular form as well as your training and job references.

Your contact:

Tanja Topal, Manager Recruiting & Onboarding, Tel. +49 (0) 681 210-3105