Tue, 2023-07-04 09:00
Dear reader,
Thanks for your interest in ARIS Process Mining accelerators. This post informs about the right data to be used for the accelerators.
Case 1: SAP connected accelerators
Incase you have downloaded an accelerator that requires an SAP connection, the accelerator already has the necessary table structure defined in the extractions section of the data set. All you need to do is to connect it to an SAP system, extract the data from the predefined extractions and start using the accelerator.
Case 2: Jira/Freshworks/ServiceNow Accelerators
In this case, we have taken good care to ensure that the accelerator package is defined based on the out of the box definitions and the statues for tickets. Its advised to check for the customizations made in your source system and adjust the accelerators accordingly.
Tags: Process Mining
Hello
I'm tring to download demo data for Incident to Resolution - Freshworks but the link takes me to this form.
How can I get the demo data?
Thanks
Mercedes
Dear Mercedes,
I assume that were logged into your ARIS Process Mining project room, navigated to Gallery and on the chosen solution you clicked on Get it now, right?
That should bring you through a wizard for creating a new project and installing the solution. And that should end up with this view:
Cheers
Runè
Hi,
For Freshworks the accelerator is configured to work for the out of the box state of an Freshworks Instance.
Hi,
I have no data to work with.
Hi Runè.
Yes, I was able to get the project, but in the description of the solution I see I can download data, but I'm not able to do it or I don't know how to do it.
Thanks
Mercedes
Point taken. The wording is confusing. We will fix it.